Date(s) - 03/11/2021
12:00 pm-1:00 pm
About this Event
This webinar will discuss what content strategy is, the relationship between a content strategy and helping organizations scale, and how the technical communication content creation and iteration process is valuable across the organization.
The learning outcomes include:
Technical communicators can deliver value across multiple departments/teams in the organization because of their skills and knowledge of content creation, and also their unique understanding of the product(s).
Problems that technical communicators have been dealing with for a long time (such as version control, content duplication and content accessibility) are problems that other teams need to learn how to manage (e.g. marketing, sales, finance).
The role of the technical communicator can be elevated in the organization in many ways to leverage their unique and valuable knowledge – here’s how to raise your hand, get involved, and make an impact.
Steve Wiseman, Product Evangelist at Paligo, has over 25 years of experience in the documentation field having run his own writing company, and providing consultancy and writing services to both small and enterprise customers. He has also worked on implementing customer service platforms. His unique outlook covers CX, support and where that all fits in the technical writing world.